The Gauteng Provincial Department of Health say it will look into the issue of quality service delivery, after numerous complaints were laid by Mabopane residents pertaining to the level of service provision they get from local clinics in their area.
Mathapelo Bokaba from Mabopane said that she took a day off from work and went to Sedilega Clinic in Block U where she went to consult because she has been experiencing chest pains for a week. She arrived at the clinic around 10 o clock and the progress was slow on the day, she only received her patients file at 14:00 they told her that their going for lunch when they returned after 15:00 she told the nurse that she’s having chest pains the nurse told her that water is the medication but she told the nurse that how because when she drinks water she experiences those chest pains.. The nurse then wrote Painblocks when (Mathapelo ) requested a sick note the nurse checked the time when she received the file and called her colleague who shouted at her, which crushed her spirit.
Amogelang Kgwadi from Mabopane Block B said that her problem started when she queued for a long time outside the premises of Tlamelong Clinic in Block B , Mabopane and when they get inside they don’t get assisted in order as they expected and they wait long time too.
“The problem started in June after Corona virus arrived and the clinics is always changing its system,” said Kgwadi
Kwara Kwena Spokesperson from Gauteng department of Health said that “The department is looking into the matter. The public is advised to use the Quality assurance units available in various facilities in the event they have concerns about services in public health facilities. “
